Frequently asked questions
Quick answers about how EchoDeck works, plans and billing.
What is EchoDeck?
EchoDeck is a browser-based music player for your own audio. You upload your files, organize them with playlists and tags, and shape the sound with an effects rack and ambience layers. It is not a streaming service and does not include a music catalog.
Which audio formats can I upload?
You can upload MP3, WAV, FLAC, OGG, Opus, M4A, AAC and WebM files. The maximum size per file depends on your plan. Please upload only audio you have the right to use.
How much storage do I get?
Storage, track and playlist limits depend on your plan. You can compare them on the Pricing page and upgrade at any time as your library grows.
Are the effects available on the Free plan?
Yes. Every plan includes the full player, the effects rack (EQ, reverb, deep filter and speed control) and all ambience layers. Paid plans add higher limits and tools such as the Cut & Trim editor and library backup.
Is there a free trial?
Yes. The Pro plan includes a 14-day free trial, and you can start it without entering a card. To keep Pro after the trial, add a payment method before it ends; otherwise your account returns to the Free plan.
Can I cancel anytime?
Yes. You can cancel from the Billing page at any time. Your plan won't renew, and you keep access to paid features until the end of the current billing period.
Do you offer refunds?
Refunds are handled according to our Refund Policy. To request one, contact support with your invoice number. Approved refunds are returned to your original payment method.
Which payment methods do you accept?
Payments are processed by Moyasar. We accept mada, Visa and Mastercard, plus Apple Pay where available. Your card details are entered in Moyasar's secure form and never touch EchoDeck's servers.
Who can access my music?
Only you. Your uploaded files are stored privately in your account and are never made public or shared with other users. See our Privacy Policy for details.
Is EchoDeck available in Arabic?
Yes. The whole interface is available in English and Arabic, with a full right-to-left layout in Arabic. You can switch languages at any time.
Do you have an API?
Yes. Plans that include API access (Pro and above) can use the EchoDeck REST API with personal access tokens, with daily request limits based on your plan.
How do I delete my account?
You can delete your account from Settings. A deleted account can be restored within 30 days; after that, your personal content and uploaded files are permanently removed. Financial records are kept as required by law.
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